FAQ

Why buying the MOVU moving boxes? 
The MOVU moving boxes are made of double corrugated cardboard and are therefore extremely stable and tear-resistant. Thus the contents are perfectly protected during the move. The boxes are also equipped with stable carrying handles for easy transport.

What does the shipping cost?
The delivery is free of charge.

How long does the delivery take?
The delivery takes at most two working days.

What means of payment are accepted?
We accept payments through credit card, advance payment, or PayPal.

How does the payment via advance payment work?
If you choose advance payment, you will receive a confirmation email with Pellisha’s bank account details after your order has been placed. (Please remember to check your spam filter if you do not receive this email.) As soon as your payment has been received, your order will be shipped to you. Depending on the bank, it can take 2 to 4 working days until we receive your payment. Please clearly indicate the payment reference with your name and/or order number.

How does the payment by PayPal work?
With PayPal, credit card transfers can be effected very simply and securely. If you select PayPal as a payment method, you are immediately transferred to the PayPal website at the end of the ordering process. If you are already a PayPal customer, you can log on with your user details and confirm the payment. If you are new to PayPal, you have the option of logging on as a guest or open a new PayPal account and then confirm the payment. Straight after we have received your payment, your order will be dispatched. It takes only a few minutes for us to receive a PayPal payment. If you return the product, the amount will be credited to your PayPal account.

How does the payment by SOFORT Banking work?
Sofort.com is the direct transfer method of the Payment Network AG with TÜV certified data security. If you select the payment method "Sofort Banking“, a browser window will open during the order process which immediately transfers you to the secured payment system of Sofort.com. Please follow the instructions for a successful and secure payment. For the payment method Sofort Banking you need an online bank account with your bank as well as the associated TAN-Codes. Separate registration with Sofort.com is not necessary.

How secure is the payment on the website of MOVU?
We are aware that the security of your personal payment information is of utmost importance. For this reason, we cooperate only with established payment service providers, who guarantee very high-security standards.